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Offshore customer service for Shopify

Outsource your Shopify customer service to a dedicated team trained in eCommerce operations. Improve response times, reduce internal workload, and scale your support without hiring in-house.

Build a reliable customer support team for your Shopify store at a predictable monthly cost — without compromising quality.

Main Services:

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Who are we?

BrazilDesk, as the name itself indicates, is a company that offers customer support services. Our differential is that we provide trained agents with experience in customer support and fluent English.

Who we work with

We are a small call center dedicated only to Shopify stores that are growing or already have a high demand and need to outsource qualified people for customer support. If you’ve been scratching your head looking for the right company to hire, consider BrazilDesk.

Flexible Scaling Model

Whether you’re handling 50 tickets/day or 5,000+, we scale your support team based on demand.

Engagement Options

  • Dedicated agents
  • Shared team model (for smaller operations)
  • 24/7 or business hours coverage
  • Seasonal scaling (e.g., Black Friday, peak campaigns)

Our Clients

This service is designed for:

  • Shopify stores experiencing rapid growth
  • Brands with increasing support volume and operational strain
  • eCommerce teams looking to reduce internal workload
  • Businesses aiming to improve CSAT and response times
  • Operators preparing for scale (ads, international expansion, product launches)

Why choose us to handle customer support for my Shopify store?

Expertise: We are not a do-it-all call center that serves everyone, we are specialists in support for Shopify stores, because in a very distant past we were a Shopify store development company, so we have expertise and total focus on the platform;

Cost: We offer competitive pricing with highly qualified agents and 24/7 outsourced support for Shopify stores;

Flexibility: we know that certain stores are seasonal, we understand specific periods of each client’s business and also threats. That’s why we offer more flexible and tailor-made contracts.

Exclusivity: we don’t just offer outsourced support services to your business, we live and embrace your business as if it were our own.

Process-Driven Onboarding

We follow a structured onboarding framework to ensure fast deployment and consistency.

Phase 1 — Audit & Setup

  • Review of current support channels and workflows
  • Access to Shopify, helpdesk, and integrations
  • Identification of ticket categories and volumes
  • SLA definition and KPI alignment

Phase 2 — Knowledge Base & Training

  • Creation or refinement of internal knowledge base
  • SOP documentation (refunds, shipping issues, escalations)
  • Brand voice alignment
  • Scenario-based agent training

Phase 3 — Go Live & Optimization

  • Soft launch with QA monitoring
  • Real-time feedback loops
  • Workflow and macro optimization
  • Performance tracking and reporting

Let's Talk

If your Shopify store is scaling and customer support is becoming a bottleneck, outsourcing can provide immediate operational relief and long-term efficiency.

Get in touch to discuss your current setup, ticket volume, and goals, and we’ll outline a tailored support structure aligned with your KPIs.

Fill out the form, or email us at: hello(at)brazildesk.com

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